Return Policy

Return Policy

At Tradie Gear, we are committed to delivering high-quality products and providing adequate service to our valued customers. If you are not entirely satisfied with your purchase, we're here to help. Please review our return policy below:

Damaged Product Upon Delivery: If you receive a product that is damaged upon delivery, we apologize for any inconvenience this may cause. Please contact our customer service team immediately to report the issue. We will initiate an investigation into the damage and review your refund request accordingly. Please note that photographic evidence of the damage may be required to facilitate the process.

Faulty Product Damaged from Use: We take pride in the quality of our products, and we strive to ensure that they meet the highest standards. In the rare event that you receive a faulty product or experience damage from use, please reach out to us as soon as possible. We will consider investigating the product to determine if it is something we can replace. Our customer service team will work with you to find a satisfactory resolution.

Return Procedure: To initiate a return or report a damaged product, please contact our customer service team within [number of days] days of receiving your order. You can reach us via email at tradiegearofficial@gmail.com.au. Please provide your order number and a detailed description of the issue.

Refund or Replacement: Upon review of your return request, if it is determined that a refund is appropriate for a damaged product upon delivery, we will process the refund back to the original method of payment. If a replacement is deemed necessary for a faulty product damaged from use, we will arrange for the replacement to be sent to you as soon as possible.

Conditions for Returns:

• Products must be returned in their original packaging, unused, and in the same condition as when you received them.
• Returns must be initiated within [number of days] days of receiving your order.
• Please note that shipping costs for returns are non-refundable unless the return is due to an error on our part.

Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with every purchase.

Thank you for choosing Tradie Gear. We appreciate your support and look forward to serving you again in the future.